4 Star User Review
Perhaps the last two reviews were under old management and staff but I have only good things to say about the staff at Royal of Cotuit.
Choosing a nursing home for a loved one, as you know, can be a difficult, stressful and heartbreaking task. Having to do it for my father, and knowing it would be his final place of rest, was depressing, overwhelming and very last minute as we learned his lung cancer was advanced and he needed to be under 24-hour care immediately. Right after choosing The Royal of Cotuit we remained unsure of whether or not we made the right decision even though our initial tour was caring and encouraging and we had no complaints about the facility. But entrusting strangers to be caregivers for our loved one was a scary thing to some degree especially when his needs were 24/7, challenging and intimate at times.
Now, after his passing, we can share that we couldn’t be happier or any more pleased than we are with the care the staff at Royal of Cotuit gave my father, and my family, during his time there. Everyone was so very caring, comforting, concerned, empathetic and just had a determination to get my dad in the best state of health and comfort that was possible for him and his situation. Knowing he only had weeks left, we wanted to be sure that he was surrounded by caregivers who provided nothing but the best. Everybody was professional, kind, friendly and just showed signs of wanting to do their job and do it well. We are truly grateful for everything they did for him including how they tried different ways to get him to eat and drink with his dsyphagia. Although attempts to get him to eat or do therapy were refused at times, I know he was content there and each staff member made him smile at some point. It should also be mentioned that the meals provided to the patients are delicious. While visiting and on his last day we were allowed to eat with my Dad and the food tasted so good that my brother had seconds one day. It’s nice to know their food options are great.
The staff also consoled and took the time to help my mother, as well as my brother and myself, with any questions or concerns we had including everyone from the office and housekeeping to the nurses and therapists. Their patience, compassion and support did not go unnoticed for her and our family.
All the staff members have such an important role in the care of our elderly and some of those jobs, although critical, can be unflattering. I’m sure they do not get the thanks and praise that they are so deserving of for all they do. It is my intent in this review to let others know that my family appreciates all they did for my father. They did such a fantastic job taking care of my father, and always with empathy and a smile, that we never felt the need to call in hospice care. My father had stage 4 lung cancer; most people would call in hospice but we never felt we needed to. The staff alone at RC made my father as comfortable as could be as well as our family.
If anyone out there is considering the Royal of Cotuit for their loved one, I can tell you they do a great job.