1 Star User Review
My mother was a resident of Wauconda Health Care for 4 years. Up until the last year to year and half of her residency there we were very pleased with her care. A noticiable decline in services and patient concern were evident to us when a new administrator was put into place. After an extremely unfortunate incident that involved theft of personal property, and very little cooperation, accoutability, or follow through from the administration, we made the decision to move my mother to another facility. We were never unhappy with the CNA's or nurses who were extremely kind, caring, and hard working, but we could not look past the lack of compassion or concern from the administration.