2 Star User Review
The Nursing Staff at the Grove of Evanston is beyond horrible. The quality of Care and Good Service is desperatley lacking from this facility. This is a total reflection on the Adminstrator how they can hire such low caliber of people. Nurse C does not need to be in the health care profession that involves her to take care of patients and interact with the public. She definitley does not know how to carry herself in a professional manner. I was appalled at her temperment, her tone was very harsh and she hung up the phone on me. When I tryed to call back to check on my loved one she wouldn't answer the phone the phone rang and rang. I have never experienced such behavior from a "proffessional" in my life!! When I asked to speak to the Head Nurse, C told me that the head nurse does not want to speak with me tonight and I would have to call back in the morning and she hung up the phone on me again. I asked myself a question what level of care can this individual possibly give my family member when her behavior is out of Control.
I have called many times in the past since my family member has been in their care, and never encountered such an irresponsible, cold hearted, nice nasty person like nurse C. I hope this review puts a stop to this treatment and quality of care that is demostrated at this present time. I hope that the Admisntrator wakes up and realizes that family members, patients and the community will not just stand by and take this treatment and bladient disrespect!
Just by reading the other reviews posted on their website this type of care goes on regulary and management is sitting nonchalntly by allowing this to go on!!