Broadway Villa Post Acute Sonoma, California 95476
My friend is 100 years old and smart. She is in a ward of mostly demented. The staff doesn't answer calls. She complains about the dreadful food and lost or stolen.objects--so is treated as a nuisance. Once the phone went dead. I called the hospital to check on her. After 10 minutes someone came on and asked what I was holding for. I told her and was put on hold another 10 minutes. then she said "Maria is okay" and I asked about the phone. She hesitated and said "It's okay." When I called my friend back I asked her what the aide had said and she said "What aide? No one came in here." Another time I was calling she picked up the phone I heard a crash, then calling for help. I listened and no one came. I called the hospital to check -she had spilled her dinner tray on her bed. She complains of no heat in her room at night .Yesterday she called, sick to her stomach and dizzy. She had asked an aide for the nurse. No one came. I told her wait half an hour and if no one came I'd call . No one came. I asked for someone in charge.--on hold again., The person said she would go and check. I called maria back and waited till someone ACTUALLY came to her No one examined her or even took her temperature. ( she says she has never been examined nor had her vital signs checked..She told me only once the doctor came in, asked how she was feeling and left again--that was after she had been injured in a fall.caused by a chair being left in front of her toilet and had filed a complaint.(Yhey have got her an electric heater)