Sir: I just left your facility after eight weeks. I found much good and much bad, with your therapy department being outstanding. all staffers being knowledgeable, professional and kind. I would commend Bon Estrella, Melanie Dunniway and Dave Tramell.
You have some good CNAs and nurses, Fredelina, Mercy Rose Marie and Nita at the front desk. However, one CNA yelled at me because I had not gotten ready for bed before her shift neared its end. Another argued with me when I said I had to go to he bathroom and she snapped she was too busy clearing trays. On my last night, a nurse was informed that I needed my catheter irrigated. She showed up 4 1/2 hours later.
Most times a CNA will quickly answer a call for help. However, response time slows significantly when your census is down and you lay off CNAs.
Non-nursing. . .as reported to me, one of your cleaning women said she thought I was looking down on her (most uncharacteristic) and so did not clean the room for three days. Other days went by without my room being cleaned.
Other: . .entrance and exit buttons at the facility difficult to reach, risers at entrance and patient rooms difficult to maneuver and possibly a danger.
Your food is horrible. Eggs and soggy toast every day, noodle soup every day, unrecognizable meats with soggy vegetables, and sandwiches for dinner.