4 Star User Review
Good care; noisy, noisy, noisy! Hard working staff provide good care to the clients and really care about them. Staff are on call 24 hours a day, but sometimes appear to be overworked. Clean facility with okay food, some snacks available. Pleasant outside walk accented with lovely bougainvillea and other flowers.
The physical and occupational training staff are excellent, sympathetic, and great at motivating people. Just right for a couch potato like me.
The facility is noisy! Morning, noon, evening, and into the night there is loud talking, patients calling out, televisions spewing sound, vacuum cleaners and mowers going. 11 pm at night there's a shift change with more loud talking which doesn't quiet down until 11:15 or later. This is my second time here. I thought my room first time was noisy just because it was near the front desk and next to a dining room, but my current one is just as noisy. The facility badly needs acoustical treatment to reduce the noise level, but nothing has been done since my previous stay.
The rooms have no fan or air conditioning, so it's hard to adjust temperature. Or if they do, the air was turned off for the entire building while I was there both times. To get any air circulation, we have to open the hall door, with all its noise.
The beds are comfortable, with controls for the bed sections. Unfortunately, there is a separate control for calling a nurse, and the two controls have a small clip to fasten to a sheet, but the clip keeps falling off the bed. The TV has a separate control. The two main lights behind the bed can't be reached at all without getting out of bed--very inconvenient. The home has made no effort to combine these controls and make them easy to reach. When I rang for a nurse, it took from three minutes to a hour to get a response. Three times within 13 days it took over forty minutes.
The home was refurbished about three years ago with a dark wood look. Light wood would give a more pleasant effect.
Overall, a pleasant place with excellent care but some drawbacks, including an awful lot of noise.