1 Star User Review
My Mother in-law underwent a Pelvic Discontinuity operation to preserve the limb function by restoring the bone stock and the biomechanics of the hip. After the surgery she was transferred to Shea Family Care Mission Hills and it was a nightmare. But, the staff of Shea Family Care Mission Hills did not focus on physical therapy – they were only concerned about the money.
Shea staff (incl. Social Worker, Management, Case manager, and Rehab Therapist) focused only on insurance issues and repeatedly stated that she could stay at Shea only as long as the insurance pays and that the insurance company will only allow her to stay for 10-14 days (even though she has insurance for a 100 day stay).
Family discussed with Surgeon (Dr. Fabi) about follow up wound care. Surgeon explained that he wrote up in the patients discharge plan from Mercy Hospital that Shea needed to transport the patient to Surgeon’s office. Family member asked Shea staff about the follow up and Case manager and Rehab Therapist, both stated that nothing was written in the discharge plan. Family asked to see the discharge and reviewed it with Case manager. Case manager brought out & reviewed the discharge plan and found that Dr. Fabi did write up the need to see mother in-law on 7/3/12. Surgeon also made it clear that Shea staff must use an Occlusive bandage for patient’s wound care. This info was passed on to Shea staff. Family also asked that Dr. Fabi remind Shea staff that an occlusive bandage was needed. Case manager (Halina) set up a follow up visit with Dr. Fabi on 7/5/12. Later on, Shea staff changed the bandage of the surgical wound, but did NOT use occlusive covering. Nurse used ONLY gauze and a lot of adhesive tape to cover surgical site.
Also, nursing staff left her on a bedpan for more than a ½ hour. Mother in-law yelled for help and no staff came to help, even though she was able to hear nursing staff outside her room. The patient’s room door was open so staff should be able to hear patient yelling for help.
Additionally, during physical therapy, the nursing staff transferred the patient to a chair & propped her leg on a trash can and left her alone in the room. The trash can began to shift and the patient yelled for help, because her leg almost slipped of the trash can. But, luckily her husband came to help.
SHEA FAMILY CARE MISSION HILLS DOES NOT TAKE CARE OF ITS RESIDENTS!