Resident Complaints » Heritage Oaks

  1. Health Inspection on April 12, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-05-03)
    2. Widespread: No actual harm with potential for minimal harm
      • Keep residents' personal and medical records private and confidential. (Corrected 2018-05-03)
    3. Pattern: No actual harm with potential for minimal harm
      • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Corrected 2018-05-03)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html