Resident Complaints » Berlin Nursing and Rehabilitation Center

  1. Health Inspection on June 30, 2016 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (Corrected 2016-08-14)
      • Store, cook, and serve food in a safe and clean way. (Corrected 2016-08-14)
      • Have a program that investigates, controls and keeps infection from spreading. (Corrected 2016-08-14)
      • Give residents a notice of rights, rules, services and charges. (Corrected 2016-08-14)
      • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. (Corrected 2016-08-14)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2016-08-14)
      • Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. (Corrected 2016-08-14)
      • Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. (Corrected 2016-08-14)
      • Keep accurate, complete and organized clinical records on each resident that meet professional standards. (Corrected 2016-08-14)
      • Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. (Corrected 2016-08-14)
      • Develop policies and procedures for influenza and pneumococcal immunizations. (Corrected 2016-08-14)
      • Provide activities to meet the interests and needs of each resident. (Corrected 2016-08-14)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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