Avalon Care Center at Northpointe Spokane, Washington 99218
My mother spent 2 weeks in Avalon to recuperate after a stay in the hospital. She received some great care from a few staff members but she received incompetent care from several others. The night staff were particularly untrained and uncaring. My mother was carelessly allowed to fall off the bed when the nurse yanked on a sheet during an early morning bed change causing my mother serious eye, elbow, and knee injuries. The elbow was then left completely untreated and it became infected. This required intravenous antibiotics. This all added to my mother's already compromised condition. Then she developed a respiratory problem while she was at Avalon and the treatment for this was both dangerous and useless. She was taken to the hospital to be treated for the injuries sustained while at Avalon and she never went back. The staff members who treated my mother well were very special people and I only wish they were working for a facility where the entire team has the same helpful demeanor and sweet dispositions. The night crew tended to make my mother feel terrified while the day crew made her feel happy and well cared for. If all the staff was as good as the day crew, I would be happy to submit a higher rating.