1 Star User Review
My grandmother has dementia and had hip surgery, which landed her a stay at Solera West Houston (2101 Greenhouse Road, Houston, TX 77084) for 23 days. I am beyond appalled at the “care” she received during her stay at Solera. The overall obliviousness from the entire staff, including management, is completely unacceptable. Nurses had to be reminded daily of the fact my grandmother could not feed herself or communicate. Anytime we spoke with a manager, whether in person or by telephone, they had no idea what was going on and never did anything to resolve the issues. Anytime we would ask questions we would be responded to with a thick level of attitude and essentially be blown off instead of giving a response. By day two, someone from our family was with her during all feedings and at least twelve hours per day. Staff members would just leave her meal on the table feet away from her bed. A week later, they put my grandmother in a wheel chair and left her by the nurse’s station unattended with no supervision. She fell out of the wheelchair and was laying on the floor face down helpless for a minimum of fifteen minutes; which resulted in a bump on her forehead and a large cut on her forearm. Every time a family member arrived to visit my grandmother, we would find her lying in her bed alone in the dark with no one in site. We would find my grandmother every time with her diaper soiled and needing changing and cleaning, and would only be done when we firmly recommended to the staff to do so. The smell of urine in the facility and hallways was horrendous. Staff members always seemed to be gossiping or on their cell phones. The entire 23 days, my grandmother did not receive a bath/shower and by the end of her stay developed a Urinary Tract Infection. The UTI was not even noticed by the staff at Solera, her regular care facility discovered it the first day she returned. The day before her doctor’s appointment and the doctor cleared her to go back to her regular care facility; a social worker called her regular care facility and told them she was going to become a permanent resident at Solera. This was in no way true and I’m amazed that a mistake like this could happen and some people unfortunately do not know any better. My grandmother was transferred back to her regular care facility with no records of the care she received and no hand off report while at Solera. I am astonished that Solera would discharge a patient and not include medical records when the patient was there for twenty three days. Solera desperately needs to be looked into and you should be very weary about leaving a love one here. It baffles me that an elderly rehabilitation facility could display so little compassion for those whom are not able to care for themselves. It is a shame and disgusting.