User Submitted Reviews

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

I had written a negative report sometime ago. It has been hidden. If I recall correctly, so have otrher negative reports. It seems that the owners of this for profit have been frustrated by these reports and have been able to filter negative reports. No need as if you look at the CMS reviews you will see how poorly rated this SNF is compaired to national standards. I will say what I saids prior: avoid Merick

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

The worst rehab center I have ever seen. My mom has been in a few rehab centers in the state. And merwick by far has to be ONE OF THE WORST!!! Even after complaing to the people in charge of certain deptarments there, the same things kept on happening, rude aides,arguing right in front of you about how paperwork has to get done meanwhile your loved one is waiting for there asstisance to use the bathroom, REALLY??? what kind of place are these people running? You ask for something and there favorite line is I will be right back and never been seen again. horrible, horrible… needless to say her stay there was brief after arranging a transfer to a more qualified facility.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Someone needs to close this place! Very poor care and services. SSimply stated; donot come here!

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

HORRIBLE!!! The Administration is horrific. They don't care about the patients and are nasty. Doing anything, including their jobs, is a nuisance to them. The nurses sit around, ignore patients and alarms. The food is not edible. The facility is filthy.

Do not send anyone you care about to Merwick.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Grossly understaffed for competent certified nursing care, especially on weekends-Weekends are gruesome there! - health aids are nice, but again have too many patients - patient required equipment NOT maintained or serviced - Since floors are understaffed, patients can be left waiting for hours for a response to a call for assistance - Food varies from eatable to uneatable - Cleanliness is ok, not great - sometimes hallway odors are rather ripe -

Windsor Healthcare gutted the core staff of the old Merwick facility by refusing to pay the same salaries as provided by Princeton Healthcare. The old staff were competent and provided information to family members. The new Merwick, although a nice facility, needs to upgrade their staff substantially to meet any kind of quality.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Poor care, delay in getting help. Not enough staff. They tell you they are going to take care of problems and it never happens, Would not recommend anyone to this facility.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Finally, the owners of Merwick have gotten what they deserve. A 1 star rating dump! In your ignorance of the business, your arrogance, and in your complete lack of concern for the staff ………you earned it! Think of what you had when you took of the facility…………and what you have now. Good work.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

This is the first time that I have ever been compelled to submit a review on an organization, but this is also the first time I have ever been so disgusted with an organization. Merwick is a poorly managed/run organization. The various departments do not appear to communicate with each other, thus forcing patients to call every department to get an overall answer. The employees that I dealth with were incompetent and repeatedly apologized for errors and informed me that they were new at this job. I will never allow another family member to be sent to Merwick and I would recommend that you the reader do the same. It is difficult enough dealing with the unfortunate situation that sent your family member to Merwick in the first place, but the incompetence and poor management found at Merwick only serves to compound the situation.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

bad ; very bad

stay away

"family ownerd" business that no family would like to have provided to teir loved ones

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Excellent establishment, I have visited multiple times and have had a few family members, excellent food, fantastic care.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

If you love your family member do not leave them in this facility unattended.

This facility belongs in the "HALL OF SHAME" of nursing homes.

I don't believe the people who gave this facility 5 stars, I think the owners must sit up at night fabricating reviews to try and bump up their ratings.

The elderly deserve better than this facility offers. The new owners should be ashamed of the care given here. They must not have a conscience.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

I went to this new incarnation of the center that was demolished in Princeton with high expectations after a complete left knee replacement. I had used another facility ten months earlier when my right knee was replaced, so I had a fair idea of what should happen—none of which did happen. There is a very nice orientation handbook that lists the services provided, only they weren’t. The cover sheet had the names and telephone numbers of administrators who were dedicated to customer satisfaction. There was even a “patient guardian” I could contact. I tried. Out of office messages with no back-up number to call hardly qualifies as patient-centered care. Until I spoke up, I was ignored and treated indifferently.

My complaints cover all aspects of the facility--orientation; room; staff; medical services; food; physical therapy.

Soon after arriving in my room, I was greeted by two hospital administrators. Being woozy from my pain medication and the stress of transport I couldn't really absorb what they were telling me. They did not give me business cards to help my memory after they left. I was not given fresh water. I was not given soap, towel, washcloth, basin, or toothbrush and toothpaste. Other than being shown the nurse's call button, I was not instructed in to how to use the items in my room and toilet. Because of not being instructed on the use of the lights, I spent one entire night with the light on, and barely slept. I was not informed as to when I would receive a "formal" evaluation of my skills. I was told that only then would I be issued a walker--in the meantime I would have to use a bedpan. After protesting, I was issued a walker; however, no staff member observed how I used the walker and whether I could navigate the room and bathroom.

No one explained the nature of the beeps and chimes that were loud and continuous throughout my stay. The room did not have a "white board" and so I did not know the names of my nurse and aide. They said their names to me, but not all wore name badges, and so I didn't know who was supposed to help me. No introductions were made when shifts changed.

I was never given assistance with washing up. I was never weighed—although I was told at three different times that someone would be in shortly to take my weight. I would wait between 10 and 15 minutes for a response to my nurse's call bell. No one came to remove my Continuous Passive Motion (CPM) machine. I was told by the nutritionist that calls are not answered during a staff meeting. The nutritionist kindly removed the machine so that I could eat my breakfast, which was by that time cold. The water for my "hot' tea was always tepid and so the tea bag would not steep. My dinner the only night I spent there was beef kabobs that were so overdone that I could not get them off the skewer.

The nurses spent their time dispensing medications. The one half hour I received of physical therapy and would each day of the week-end was hardly worth the effort of being there.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Disorganized and very mediocre at best…rehab is offered once a day whereas in other rehab centers such as Burke, rehab is three times each day…the new facility is very disappointing and seems to be lacking in planning for people with disabilities…..example outside curb needs painting to distinguish where one needs to step down…..just not what was expected after so much time, money and planning.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

STAY AWAY.

Unfortunately, my grandmother has to be in this awful facility. During her stay here the staff has been awful--as a matter of fact, her hip has popped out twice SINCE BEING HERE because the staff does not take care and precaution when moving her to and from the bed/ wheelchair. She is in here post hip surgery. The surgery has not had a chance to heal because of the poor level of patient care.

When visiting her, I have also had to care for other patients because the lazy staff wouldn't attend a patient needing help for over 1 hour. It was simple, the man needed his dinner wiped off of his face. The food is the worst too. I would rather eat a 3 day old sandwich. They usually get the order wrong too. I have seen trays with partially eaten food left out for 2 days.

Don't even get me started on the cleanliness.

Bottom line is this is an awful place on all terms. They extremely lack in patient care. If you can help it DO NOT BRING YOUR LOVED ONE HERE!!!

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

My father entered this facility the end of March in sub acute care and supposed to move over to LT Care. There is an abundance of turnover of aides and staff which quantifies why there is not enough caring and qualified staff to take care of the patients. If an aid who is doing a good job, questions some of the unhealthy practices, they are written up.

PT was provided to my father for a brief period and it was not long enough to get him to move beyond some of his challenges.

The food is another major problem for all the patients. My father is losing weight since he is not able to eat the food.

There is not enough staff around to ask questions after hours and most of the time no one at the nurses station.

My father likes his regular aides, but we are all concerned about his future here.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

I get feedback from the staff and managers all the time. Read the posts below and beware.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

This one star reviews the food and cleanliness of the facility. My mother was a patient over a year ago and my father just recently. In the year in between the kitchen staff and the quality of the food has really deteriorated. One evening my father was served the wrong order. He is diabetic, so the food they sent was unacceptable (apple sauce, a sausage gumbo and cranberry juice.) I wondered why the nurse asked me to call the kitchen to complain - it was because the kitchen staff told me in no uncertain terms that "he will have to eat what we send up." I argued about the fact that he was diabetic for five minutes before they agreed to send up something else. They said they ran out of food and so the only thing left was a turkey sandwhich from lunch. Yuck! In the entire month+ that he was there I think they got his order correct maybe twice. Plus, the quality of the food was so poor. Some nights I was so glad that I had brought him home-cooked meals because he wouldn't have been able to eat what they served.

Onto the bathroom and general condition of the room. After repeatedly complaining that there was actually dried urine and feces on his bathroom floor, walls and toilet (including the commode chair) I finally - after a month - got the bathroom to wear I could even feel comfortable walking in it in my own shoes. I even took pictures one night and threatened housekeeping with calling the state. One Sunday I was told that there was no housekeeping available on Sundays! Can you imagine! Not scheduling housekeeping in a medical facility? I changed his bedding myself because there were always stains on his blankets (and very often no clean linen to be found.) I also don't believe his room was swept or cleaned during his entire stay. There was so much dirt on the bottom of the tray (I cleaned the top of the tray every night) and sometimes garbage would stay on his floor for days. The flowers they give you when you first enter the facility rotted in the vase. I know no one was in there cleaning his room.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

I was in Merwick December 10-18 and it was terrible!! The food was bad and half the time they never got your order right or they ran out of it and substituted things instead. this was not just occasionally, it happened alot. There were not enough nurses and the aids would answer your bell and say they were going to get the nurse and you would wait 30-40 minutes till they came or you'd have to call them again. Even the doctors for the floor got the information wrong. I never had anyone help me get dressed or washed. The room was nice with a large shower and no lift to have to get into. the floor was flat making it easy to take a shower. the therapy room and people were nice but the last 3 days i was there i didn't have therapy because it was the weekend and the last day because it was the LAST DAY. they wouldn't let you touch the equipment because you didn't have a therapist scheduled for you and no chance of getting any extra exsercise so you sat in the room and just watched tv. was very disapointed .

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Every time I visit my dad, the room is disgusting. There is no one around to even talk to about it. The floor is filthy. He is almost 90 and is treated poorly. He has a catheter in for no reason whatsoever. With my telephone call last night to the nurse taking care of him, she assured that he will be having this removed this morning. However, he still has it in and was told tonight. I also asked the nurse when can he have a shower. It has been 2+ weeks with no shower and his staples from his hip surgery have been out for a while now. They finally gave him one the next morning after my call..I thank god my Dad has myself and his wife to look after him being he would be laying there in filth.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

food is terrible. be careful the sanitation and cleanliness of the food. poor facility.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

eficient food -- watched the staff take food off trays to eat --

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

The PT's were excellent, but the general management of the place was terrible. The room and bathroom were not kept clean, common areas were dirty, equipment that broke took a long time to repair, food was unhealthy and unappealing, etc. Very understaffed.

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

The Rehab PTs are excellent; They are very focused

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

be very warned… only 1 nurse at night for 50+ patient!!!! wow, don and adon are people who are putting these patients at risk. they should be fired!!!

Merwick Care & Rehabilitation Center Plainsboro, New Jersey 08536

Mother was sent there for rehabilitation after major surgery. Physical therapy and care was top notch. Although she was hospitalized twice while in rehab it was not due to anything done or not done on Merwick's part. Was so pleased with her care that when it was determined she could not return to her prior place of residence I had her moved to long term care. She receives consistant good care with friendly staff. Administrative staff always willing to solve any problems and open for suggestions. Would highly recommend Merwick.