User Submitted Reviews

Onpointe Transitional Care at Texas Health Arlingt Arlington, Texas 76012

I chose this facility for my loved one based upon its CMS ratings ( medicare.gov site) and the fact that it was so clean and quiet inside.

It is woefully understaffed. Your loved one can be in complete misery or need help and there is no one there for her. When I visit ( I live out of state) , I have found my mother in wet and soiled diapers. Alerting the staff, she still had to wait one hour to be attended to. There was a man in another room laying horizontally and half off the bed, calling for help, and I tried to intervene for him but no staff was found.

Do not expect your phone calls to be returned. Sometimes the phone is not even answered at all, especially in evenings or weekends. I will be contacting the ombudsman.

Heritage Oaks Arlington, Texas 76011

Worst place unfriendly staff very dirty always smells people stay in their filth all day without being clean or taken care of there is an epidemic break in there I will not recommend people steal their belongings

Onpointe Transitional Care at Texas Health Arlingt Arlington, Texas 76012

The facility is wonderful looking. The staff vacillates between annoyed, arrogant, uncaring and inattentive. Go somewhere else for care.

Onpointe Transitional Care at Texas Health Arlingt Arlington, Texas 76012

The worst experience imaginable. Very understaffed. Call buttons not working. Wait 20-30 minutes minimum if you need more than one person to help move your loved one. Who knows how long If no family member is there to hunt them down . If you need true "skilled nursing", this is not the place to go. It is impossible to say how we regret going there. Look long and hard when you need care. Wish we had.

Arbrook Plaza Arlington, Texas 76014

I received a phone call around 1230 last night from the nursing home to inform us that Krista has passed away. I called them back this morning at 7:03am. The lady that answered the phone i do not remember her name but i will be finding out. When i told her who i was she told me i never called her back with the amount Krista drew from Social Security, i asked her if the facility was calling to let me know Krista had passed and if so i had already received 4 phone calls to let me know. Then i gave her the amount and asked how much did i owe for Krista staying there. He put me on hold and calculated the amount of $955.56. I told her i would cut her a check today and be up to pick up Krista's things.

I waited 5 minutes then realized how insensitive she was being and is only looking at the amount of monies owed. So i called back a lady by the name Paulette answered so i asked is it usual and customary to be so insensitive when someone passes to demand payment. (Krista just passed 9 hours previously.) Paulette stated its business. You know how it is people do not pay their bills.

Senior Care of Green Oaks Arlington, Texas 76016

My mother was in this facility a day to long. My husband and I picked this facility based on location and the newness of it. I should have talked with other family members before placing her there and will forever kick myself for putting her there. Trust the saying "All that glitters is not gold"

Town Hall Estates Arlington Inc Arlington, Texas 76015

My mother has been in 6 nursing homes and Town Hall Estates is by far the best one, and the Director of Nursing is outstanding. She is finally HOME.

Heritage Oaks Arlington, Texas 76011

We witnessed staff (even worse on the weekends) just using personal cell phones at the work desks while call lights were on (patients calling for help) and even a female patient in the hallway with no shirt yelling for help while the staff just ignored what was happening. Even after speaking with managers, we repeatedly found the same problems. Also, as has been mentioned before, be SURE to read the last couple of medicare ratings for this facility and see how poor for yourself.

Fortunately people have decided to fight back.

Matlock Place Health & Rehabilitation Center Arlington, Texas 76002

Staff seemed competent, but my dad did not receive adequate care. Five days after the doctor said he had checked for a UTI, my dad was rushed to the hospital in critical condition with severe dehydration, renal failure, UTI, etc. after 17 days at Matlock Place. His hygiene was also ignored; in fact, the ER doctors could not believe his lack of care. Very unhappy with his care--and plan to report his lack of care to Medicare.

Heritage Oaks Arlington, Texas 76011

We just started looking for a place for my Mom. We found the people at Heritage Oaks to be very friendly and knowledgeable. We spoke to a number of current residents and heard over and over how loving and kind the staff is.

I wish the facility were a little nicer but they more than make up for that with what appears to be a very engaged and supportive staff.

Heritage Oaks Arlington, Texas 76011

Just read the information about Heritage Oaks in Arlington and the abuse caught on video, and judge for yourself!

Heritage Oaks Arlington, Texas 76011

Honestly the worst place of its kind, I have ever seen.

Heritage Oaks Arlington, Texas 76011

I wish I had known how to use this review before I placed my loved one in Heritage Oaks. There is constant turnover of management staff which disrupts continuity of care. The lines of accountability are impossible to follow. No one is responsible in a meaningful way for the nurse aids. Staff relations with patients and family are often arrogant or hostile. I tried to make a positive contribution by documenting problems and bringing them to administration (when I could find anyone in the building). This facility seems to be a "dumping" ground for employees with personal problems they bring into the work place.starting from the top. I am moving my loved one ASAP. Nutritional services is neither on time or accurate in what they say they provide for patients. Cleanliness standards and prevention of spreading infections are not acceptable and roaches are abundant. My loved one has been injured since being there and we have found feces on her and on her bed more than once.

Heritage Oaks Arlington, Texas 76011

Look at the arrest information about a worker (on video….abuse inside this nursing home) and look at the medicare ratings and judge for yourself!

Heritage Oaks Arlington, Texas 76011

Absolutly a terrible experience. We found the management to be utterly deceptive and they only appeared to care about themselves.

Heritage Oaks Arlington, Texas 76011

The worst nursing home I have ever seen.

Heritage Oaks Arlington, Texas 76011

Just look at the facts about this facility.

Judge for yourself.

Heritage Oaks Arlington, Texas 76011

An experience that was worse than I could have ever imagined. We tried to move our loved one as fast as possible due to being ignored so often. We could not get help whatsoever from the management. Then, we learned the police arrived and at least one person was arrested for abuse (even worse than we feared).

Interlochen Health and Rehabilitation Center Arlington, Texas 76012

Interlochen is neither the best nor the worst nursing home I have been in in the last seven years. I recieve more than adequate care here. Yes, you have to wait sometimes, that's true in any group situation. My concerns have always been addressed. It's a state regulation that the staff cannot change briefs during meals, it's a cross contamination risk. It's unpleasant, but there it is. People who rate this facility have never been in aa really bad one . A lot of time people come here straight from the hospital and they expect the same level of staffing. That is simply not the case, for any nursing home.

Heritage Oaks Arlington, Texas 76011

Do not think of this place. Look at Fox4 DFW website. See video of 83 year old woman being lifted by her hair & pinched. Aug 2012.

This starts at the top. Unless they fire everyone and start over,do not think about this one.

Heritage Oaks Arlington, Texas 76011

From what I saw on fox 4 news tonight … I would not put anyone in the care of that home!!! Staff very abusive towards the patients!!!!! How can people treat others like that especially the elderly.. They should be ashamed of themselves!!

Arbrook Plaza Arlington, Texas 76014

This nursing home/rehab is the best. My husband went in after 5 months flat on his back and 3 other hospitals. From day one, they had him up,dressed and eating in the dining room. The place is clean, fresh smelling and cheery employees. They worked as a team to get him home and happy. I was not sure that was possible,but they did it!

Heritage Oaks Arlington, Texas 76011

i like heritade oaks. staff friendly. clean and neat. residents are always clean and well cared for.

Arbrook Plaza Arlington, Texas 76014

Staff is the best. Everyone-rehab director, dietician, nursing director, nurses are all patient oriented. Very please we chose this place.

Heritage Oaks Arlington, Texas 76011

One of the worst experiences we had in health care. Much of the staff could not even be found when you needed help and many of the nurses act very uncaring toward the patients.