User Submitted Reviews

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

I wish ! could give a rating of negative stars. My mother lived there for 2 years and I saw the same behaviors as other people noted. The staff was so rude, uncaring and just plain cold. Aides would stand around and talk while patients yelled for help and beeps going off everywhere. My mother fell and had bedsores and had pneumonia that took about a year to recover from. Nice from the outside but that's all. Pass this one by.

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

I am really surprised by these negative reviews on the internet, because my experience with Broomall Rehab & Nursing was so different. My brother lived there for almost three years, and I always felt that he was cared about and well cared for. Staff members were always pleasant and responsive to me, and I was always informed about the slightest problem. My brother could no longer walk, yet he never developed bed sores, because the care was so good. The facility is remarkably clean and never smelled. I really found the staff to be caring and kind, and they were tremendously patient with all the residents with Alzheimers Disease or other forms of dementia. I think it is true that they could probably use more staff at times, because it is a hard and demanding job, especially working with all the dementia patients, some of whom are rude and downright abusive to staff members. I honestly feel that Broomall is being misrepresented in many of these negative reviews--perhaps because people have unrealistic expectations. I would absolutely recommend Broomall based on my experience with this nursing home.

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

I have a family member on the third floor you might as well be in a prison.

There is no treatment for what those people are going through they are

on medicine and sit and do absolutely nothing you might as well be dead….

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

I'm not surprised by the previous posters' comments about the staff being unprofessional. Susan Eccles and her staff have been rude and dismissive to our family. They are very unprofessional, have lied repeatedly and seem to care only about protecting their jobs. I hope people looking for a good place to put their parents or relatives will consider another home. It's a beautiful place and very clean. But the coldness we have encountered in regards to care for our aunt is disturbing. I hope the owners of the facility take mine and other comments posted here to heart.

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

the aides on the 3rd floor dementia unit are very good, but the nursing staff are the rudist people usually making you feel as if you are annoying them when asking questions about your loved one, they are disorganized and very very unprofessional…I would never use them again and hope that if the time comes for me to go into long term nursing care, my daughter does not send me to Broomall.

Broomall Manor Broomall, Pennsylvania 19008

If there were "NO STARS" I would have selected it. However, the one star is for the nasty and unprofessional manner of which I have been dealt dealing with the staffing there. I will file a grievance complaint against the facility. No one should be treated in an unprofessional manner:(

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

I am profoundly disappointed with the admissions staff. The organization is terrible and the environment is completely unprofessional. There are just a couple employees that in my opinion are too good to work there!

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

My grandmother lived at Broomall Rehab and Nursing Center for 8 years. She started on the early dementia floor and received excellent care. Her aides knew her personally and always had her looking pretty and well cared for. There were times that we had questions or concerns but the staff at Broomall, always made time for us. Nothing is like home but we were blessed to have Broomall take care of our Grandmother.

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

Broomall Rehab proved to be the opposite of what we searched for when my mother was there: the staff was overwhelmed and although perhaps well-intentioned, they were too busy to pay attention to the needs of the patients. I witnessed lack of sensitivity, unprofessionalism, and staff turnover was extremely high. The staffing on weekends is particularly bad. In fact, my mother was dropped by a CNA which eventually led to her decline. As a result of our bad experience there, I entered into the field of advocacy for long term care and know now better than ever that Broomall Rehab is deficient on multiple levels. I would not put anyone that I love there.

Broomall Manor Broomall, Pennsylvania 19008

This home is very unprofessional. CNA's are very nasty and unwelcoming. I guess they only welcome those who are important..

Broomall Rehabilitation and Nursing Center Broomall, Pennsylvania 19008

My Grandfather was in Broomall Rehab for about 1 1/2 years before he passed away. I have to say, all of the staff knew him by his name and treated him like family. The Activities Department always kept him busy which means he was out of his room a lot, which we loved! It was clean and they were always changing/bathing him when needed. Pop always said the food was delicious and never complained. Thank you for all that you did for him! My family and I couldnt be anymore happy with Broomall Nursing Center.