Review of Envoy of Staunton, LLC

I went back 4 days later to visit my mom and to speak with the Director of Nursing in regards to moving her ASAP. Once again, the facility STILL smells like urine and feces. The elevator was in the process of being repaired. I found a hole in the wall in the hallway with exposed pipes and wires. Med cart still unlocked. I am appalled at how rude the nursing staff is to patients' family members. I asked for a piece of paper to write on by one of the staff members, and she was talking on the telephone to her boyfriend WHILE I'm standing there waiting to ask for assistance. I think State needs to make a surprise visit, and perhaps the Fire Marshall. This is an inhumane way to live. Cockroaches won't even come into this facility…it's that bad!