1 Star User Review
I do not like this facility. If you can find another place, it's best that you do. Unfortunately, DePaul Hospital thought she needed therapy after being very ill and instead of allowing me to get in-home health care at her private care facility--they talked me into taking her into a nursing home. A horrible decision on my part, which I will never do again. The first day my mom came, the staff was extremely busy, the admissions and Director of nursing had left for the day. No one to welcome her at all. Had I not followed the ambulance to be with her, who knows how long so would have laid in her bed, waiting for someone to acknowledge her presence. After one hour, I went and found a nurse, explained the ambulance had brought her from the hospital and we had been waiting one hour for someone to greet her. That was the first red flag. Dinner was served and she was passed by, again, because no one knew she was there, no paperwork, no one was informed a new patient was coming…I went back to the nursing station and asked if she could have some dinner. That was the second red flag. I was suppose to sign forms to admit her--everyone was gone, no one to sign forms, they were so busy, they couldn't even write a list of things that came with her--eye glasses, hearing aid, dentures, etc. Third flag. The last straw for me, was when I was on my way out of the nursing home that night, the floor was wet, there was no cone or sign indicating wet floor, I slide and fell. A report was done, nothing else. My complaint to the admissions, the room she was in, the other lady freezes, my mom beside the window with the sun shining and she was hot. I couldn't turn on the air because of the other lady. I spoke with the Admissions person and these things were going to be taken care of, which after 3 days, she's sitll in the same room. I had requested my mother to be released, which takes 48 hours turnaround time. On The day before she was to be released (3 days she had been in there), either the social worker or the doctor (I haven't found out who it was yet) took it upon themselves to have a pep talk with her to tell her that she could get so much better with their therapy, that she could be independent again and do things on her own. What they did was give her a false sense of hope. She is 89, has dementia, and has several spinal issues that whenever she walks--her leg will give out without warning--thus causing her to fall. The reason why she ended up in a private care facility to begin with--as she is unsafe to be by herself. At the private care facility she had her own nurse and had therapy all to herself, one on one. My goal is to get her out of this place and to NEVER come back!