Review of Hanover Health and Rehabilitation Center

1 Star User Review

STOP!!!!! DO NOT SEND YOUR LOVED ONES (OR YOUR WORST ENEMY) HERE. THE STAFF AT THIS "REHAB" CENTER IS UNPROFESSONAL, UNEDUCATED, UNCARING, UNSIMPATHETIC AND BASICALY UNCIVALIZED IN THERE CARE AND TREATMENT OF PEOPLE. IM SURE THIER ARE EMPLOYEES AT THIS CENTER WHO ARE THERE FOR THE RIGHT REASONS, TO HELP AND CARE FOR PEOPLE. BUT UNFORTUNATLY I NEVER HEARD ABOUT OR SAW THEM. WHAT YOU DID SEE AND HEAR WERE PATIENTS LEFT IN SOILED CLOTHING AND BEDS, GIVEN THE WRONG MEDICATION, IGNORED WHEN IN NEED OF ASSISTANCE. THEY DON'T EVEN HAVE PHONE AVAILABILITY SO THEY CAN CALL FAMILY WHEN IN NEED. FOR EXAMPLE, MY MOTHER IN LAW WAS ENCURAGED TO GO HERE AFTER A KNEE OPERATION BECAUSE OF SOME COMPLICATIONS, WE GAVE HER A CELL PHONE SO SHE COULD CONTACT FAMILY IF SHE NEED OR WANTED TO. BUT WHEN SHE ACCIDENTALY DROPPED IT ON THE FLOOR SHE COULDN'T REACH IT AND SHE WAS UNABLE TO STAND WITHOUT ASSISTANCE BECAUSE OF THE COMPLICATION WITH HER KNEE AND THE NURSE INFORMED HER IT WASN'T HER PROBLEM OR HER JOB TO GET HER PHONE FOR HER. BECAUSE OF THAT MY MOTHER IN LAW HAD TO SIT IN HER WET CLOTHES UNTIL HER HUSBAND GOT THERE THAT MORNING. APPARENTLY THE NURSE FELT IT WASN'T HER JOB TO HELP HER TO THE RESTROOM OR HELP HER CLEAN UP AFTER NO ASSISTANCE WAS PROVIDED. AFTER THAT WE WERE DETERMINED MY MOTHER IN LAW WOULD NOT BE STAYING THE TWO WEEKS THE DR THOUGHT WAS NEEDED. THINK HER WHOLE STAY WAS LESS THAN 4 WHOLE DAYS.