1 Star User Review
The facility was clean, and that's the only positive thing I can say about the place. The one star rating is almost too much. But a zero star raring would probably be for a POW camp.
It's a very negative environment, particularly in the unit my Dad was in. Most nurses/CNAs there were rude and made it quite obvious that they did not want to be there. Not that I could blame them. It was hell on my family trying to get straight information and civil answers from the annoyed unit staff.
Communication throughout the facility and with the family was terrible. Rarely did they seem to know what was going on. "Don't know nuttin 'bout dat", was a common response to most questions. The admin side did not pass important information to the unit. The unit had no knowledge of my Dad's upcoming discharge a day and a half before the discharge date.
Multiple items of clothing that we brought from home and labeled disappeared, never to be seen again, $4000 pair hearing aids, gone, despite efforts we made advising the staff of the importance of their care and in maintaining effective communication with my Dad. This negatively affected Dad's progress in physical therapy sessions. The staffed treated the matter like it was a lost pair of socks.
We could not get my Dad out of that awful place soon enough.