1 Star User Review
There is a major difference between the quality of care given to short-term residents who are temporarily at Senior Care for rehabilitative care. My mother started out in short-term care but was later moved to a long-term resident hall. She lived at Senior Care for 7+ months before she died.
My mother had to spend a few days at Angelo Community hospital; when she returned to Senior Care, she was still weak. That evening, an impatient nurse's aide hurt my mother's arm in an effort to get her to stand from the toilet. The next morning when my mother explained that an aide had hurt her, I immediately filed a complaint. (This happened on a weekend.) The next Monday, my niece and I were called in to a conference room to meet with the administrator and his head nurse.
Administrator's first comments were to chastise us for lodging an official complaint. He went on to explain how much investigation and paperwork was involved. Our complaint was going to cause him a lot of extra work! A few days later, he denied what he had said.
I'll will offer another observation while my mother was a resident there. She had a roommate, a 95 year old lady that was limited to her bed or a wheelchair. Aides moved her from bed in the morning to sit slumped over in her wheelchair until after dinner time. There were several occasions that I could smell that this lady was sitting in her own defecation. I remember pointing this out to one of the aides. She said that she couldn't smell anything.
Think long and hard before leaving your loved one to live at Senior Care of San Angelo.