1 Star User Review
When you first interview the people at Bel Air and view the grounds, it is very nice. Everything you would want your loved one to be in. You are promised your loved one will be taken care of promptly, professionally and gently.
My loved one was admitted because of a stroke, he was confined to a bed because of it. He was not able to get up to use the bathroom and when he needed to use the urinal, he was not aware the door was wide open to the public. Nurses do not close the door upon entering or leaving, He ws exposed to all the traffic in the hallway.
Staff would sometimes take as much as 50 minutes to answer his call button, then would ask, "now what do you want?" They did not empty or clean the urinal and because of it, he would have accidents trying to use it while in bed. Linens and cloting would have to be changed. Needless to say, I washed and emptied the urinal daily.
The door leading to the courtyard had a once inch gap under it, crickets, spiders and bug would come in on a daily basis. I had to take care of the situation myself by taping the bottom of the door.
Staff from the floor also serve the food in the dining hall using the same scrubs they used on the floors. They did not use aprons or gloves and I never saw them wash their hands or disinfect their hands in anyway before serving the patients.
If I had to put my loved one in a nursing facility again, I would not choose Bel Air, that is why I give it a one star and if there was a minus with that, I would put that.