Review of Powerback Rehabilitation Richardson

Don't be taken in by the tour. Looks are deceiving. My loved one was there for over a week. Depending which staff was on duty, that would dictate what instructions you would get for the patient. Nurse would say I am putting this ice on their knee and will be back in 20 minutes. We don't want the ice on longer than that. After 1 1/2 hours Nurse comes back in and seems surprised that she forgot to remove the ice. Then states that it really doesn't matter how long the ice is on the leg. However, we were told by the next nurse, ice should never be on for over 20 minutes. If we thought she needed the cradle on her knee for movement, we had to call the staff or other wise, she was just left in her bed to sleep. She could have done that just as easily at home. We had a couple of meals at the "cafe". We were told the first two times that they didn't take cash or credit cards. Then the last time we ate there, we were told that they did take credit cards.

We had money stolen from the closet in our room. Also, a really nice warm up jacket grew legs and walked away. We brought all of our concerns to CEO who assured they would follow up. Never happened. Oh, and the director of Nursing asked if maybe our loved one was "confused". We had a knee replacement not brain surgery. Be careful and watch how your loved one is cared for if you choose this place.