1 Star User Review
Accel at Willow Bend
Do not choose this facility for your love one. There is absolutely no management in this facility. Because it was normal for patients to wait an hour for someone to take them to the restroom or attend any other need. I quickly determined I could not leave my wife alone we were constantly with her. We had to watch medications because of their consistent errors. The only thing favorable I can say is that the rehab people cared and did a good job. Probably the worst part of the operation is the dining room. The food and service was so bad that patients did not eat the bad food, after meals when I examine plates and so how much they left it was obvious that many of the people went away hungry. They were constantly out of products that the patients needed and wanted. One four-day holiday the kitchen was out of applesauce & yogurt which many patients use to take their pills, nurses on the floor were giving patient pills with jelly packets. The kitchen has published hours of serving but the kitchen pays no attention consistently patients would be in the dining room for breakfast waiting an hour to an hour 1/2 to even get anything to drink. The needs of long-term patients were ignored more than short-term patients. When you walk in the halls bells were constantly ringing making you aware that somebody was in need. I cannot believe that any business can be as poorly managed as this facility.