1 Star User Review
My 70 year old mother had to have extensive back surgery. Her insurance company told us this was the only place my mother could go. (The new place was very nice and beautiful.) Often my mother was forgotten about when it come to bringing her food. When she did finally get her tray, her food was cold and soggy. The first morning she was there it was after 10:00 before she got her breakfast.
For some reason they couldn't get her pains meds straight. The dr's orders were to take 1 or 2 pain pills every 4 hours as needed for pain. Then all of the sudden she "ran" out? After many calls to the dr and talking to nurses, it NEVER got straightened out. Her meds were never at the right times. She would call to get help to go to the bathroom and it would take them an hour or so to come help her. To say the least after a few days of this, I took her to my house and cared for her there. Now, the reason she was there was because Beacon Hill and the hospital told us that was the only place that would take her insurance? And she wouldn't have to pay anything. We got a $780 bill in the mail today. (what the heck?) I called and tried to talk to some one about it. No return phone call as of yet. SO just be aware, no matter how pretty the place, it doesn't mean they have quailty care! I wouldn't let my dog go that place!
Replies to This Review
I'm so sorry to hear this. Unfortunately, we are experiencing the same issues that I am seeing on ALL reviews. It breaks my heart that people are being treated like this.