Review of Life Care Center of Old Hickory Village

1 Star User Review

A relative of mine stayed at Life Care of Old Hickory for 5 weeks. This brand new facility is beautiful and the dining service, maintenance crew, and therapists were wonderful. However, the evening Tech staff was seriously understaffed. I walked up and down the halls many nights looking for a Tech or nurse to ask questions. It was eerily empty. Rarely was anyone at a nurse's station. Lights flashed and buttons rang constantly with patients waiting as long as 45 minutes to be seen. I timed it, so I know. The other issue I had was poor to no communication. I left many messages with nurses (again, at night) that were never returned. Nobody to let visitors in between 8pm and 8am, so if you want to visit at those times you must call to be let in, but many times nobody answered the phone. Once management gets their act together and hires enough staff, this will be a quality place, but I cannot recommend it yet, for the lack of support, security, and supervision at night.