Review of Highland Pointe Health & Rehab Center

1 Star User Review

I concur 100% with the previous review posted February 20th 2017. A large percentage of the staff behave in an unprofessional manner and are either unable or unwilling to provide quality care. 20 minutes to answer a call button is very common. Never seem to have enough staff to provide adequate personal care, yet often see 2-3 congregating and socializing at nurses station. It's normal to see (personal) cell phones in use by nurses and aides while on duty. It's hard to tell who is who because of the numerous colors and prints of the "scrubs" being worn. Name tags, if worn at all, are backwards and unreadable. Meals are served lukewarm at best, incomplete, and visually unappealing. Residents who are bed-bound & need assistance to eat are usually left to fend for themselves. Privacy & dignity of residents is not maintained as I have seen residents being assisted in the bathrooms with room doors wide open allowing anyone who walks by to observe what should be a very private situation. Very new facility overall but hallways regularly smell intensely of urine & have stains on carpet.

It doesn't appear that anyone is "in charge" or supervising the aides, especially in the evening & night. Questions to aides are routinely answered with a shrug of the shoulders and blank stare. Personal care activities that should be documented to ensure completion in timely scheduled intervals are not. Medical care? What medical care? Doctor's orders are routinely not followed. Calls to DON are either not returned at all or are responded to by a subordinate.

I am attesting to my own personal observations.