1 Star User Review
This is another case of not judging a book by its cover. When I first arrive with a relative for rehab to Grace Plaza I must admit the place looked great, the people from admitting seemed very nice, However the first week my aunt was registered to this rehab inspite of telling everyone her regular prescription needs that included PAIN MEDICATION for almost her entire stay the staff neglected to acquire her medication. This went on until after 1 week after admission I finally brought her pain patches from home But then much to my suprise, still for 2 days they failed to administer her pain patches until I screamed and made a stink that, infact they had these patches in their possession! Unfortunately the head physician neglected to tell anyone he put her patches behind a door in a locked cabinet. My Aunt was also subjected to wearing an alarm that were attached to her clothing and her bed (supposedly to scare the patient into NOT LEAVING THEIR CHAIR OR BED! ***(OR THE PATIENTS OWN PROTECTION) this alarm which was attached to the robe just below the ear could wake the dead and startled anyone who was around and not accustomed to hearing it.. I was told this alarm is required of all seniors and residents. I failed to understand why anyone who calls for assistance should have to wait more than 30 minutes to use the bathroom or for that matter to even have a staff member investigate why the patient needs to be seen. Indeeed my relative was very irrated and acting out. One night inorder to help her settle in I offered to stay over night I asked if I could sleep on the recliner that was in one of the excersise rooms (its on wheels) and they refused! Instead they gave me a hard and uncomfortable chair to sit on.
This nightmare ended when my aunt said the people thier were verbally abusive to her she told me during the night an employee said to her " your 91 years old why do you complain so much, your going to die tonight anyway". That afternoon I pulled her the hell out of their.
I reported this to the nursing supervisor who assure me she would investigate this claim.
PS I never heard from anyone again!