1 Star User Review
I wouldn’t send a dog or my worst enemy here! You’ve heard the old saying, “Don’t judge a book by its cover.” Well… don’t be fooled by the nice appearance of this facility! They know how to “talk the talk” here, but they sure can’t “walk the walk.”
We visited the facility and were impressed by the beautiful setting and appearance and we were assured that they would have no problem handling a patient who came to them for therapy as a “max assist” after a stroke. What we found was that this lovely facility on the outside was a real “hell hole” when you were on the inside. There is a serious lack of respect in the way patients are treated. Mom came from an acute rehab center (Marlton Rehab), where she received excellent rehab and was treated respectfully. Whenever she needed to go to the bathroom or get into or out of bed, someone was there to help her and it was no problem at Marlton. She was taken to the bathroom when she needed to go and was helped in and out of bed several times a day at Marlton, so she could change positions and rest. Upon arrival at Care One, we suddenly found that my elderly mom was expected to stay in bed for 12-14 hours, then stay in a wheelchair for the remaining 10 to 12 hours. Ridiculous! NOONE stays in the same position for that long and remains healthy. Suddenly, at Care One, Mom could no longer get a shower, but could only have bed baths. She could no longer use a toilet or even a commode, but had to use a bed pan! This was demeaning and a move backwards, when in the immediate weeks after her stroke, she was able to do these things! Response time to call bells was long. Though some staff members were polite and helpful, there were staff members who treated mom roughly and who were extremely rude and nasty to Mom and family members. Mom was initially place in a double room, but her portion of the room was no bigger than a closet! The hospital bed was against the wall, leaving her paralyzed side to the wall. Next to the bed, there was not even room for a chair! We had to stretch/crawl across Mom to try to prop her bad hand on a pillow, and staff could not properly get to her to care for her. It was a completely inappropriate setting! Therapists were unskilled and negative. Patients were not given a schedule for therapy and were often left sitting for hours, being told that therapy would be “soon.” We started trying to get Mom in another facility after the very first day!
Every step of the way was a battle here! Don’t even give this place a bit of consideration!