1 Star User Review
Looks are deceiving. From the outside it looks like it's a great place & the inside isn't bad either until you have a loved one staying there. The nurses come across as caring & nice but once you've been there for a while you see what's really going on. If your loved one has been taken there & has dementia they are left in wheel chairs against the wall near the nurses station quite often which is fine if they were being watched, but too many times they are left unattended (especially at night). A few times while I was there I noticed patients who were unattended and even opened the back door…..no alarms going off…..and it was around 9pm. There was noone at the station for over 35 minutes. I calmly escorted the patient back. She was in a wheel chair & was elderly & also had dementia. I worked for an outside company & I had a patient that I took care of (In home care) who was taken there after a fall & had a broken hip & went through therapy at the heights. Patient also had dementia & was unable to speak for herself. I was there anywhere from 8-12 hours & noticed that the patient had not been changed from the time I left which was 9pm until I returned the next morning at 9am. A CNA who was with the patient told me she had just recently changed the patient & had laid a blanket over her. When I wheeled the patient back into her room I instantly smelled urine. I checked her & sure enough her clothing was soaked from the back to the front (all the way up to the waist). If she had just been changed, why was she so soaked in urine? I immediately went to the nurses station and reported it & right away they were defensive. An RN came in the room & said "I don't know what happened, the CNA was with her all night & I'm sure she changed her." I asked the CNA to come in the room also & she said "Well, I did change her in the middle of the night." I was so upset that her story changed & how they both just attempted to make excuses. They went into another room to discuss the situation & as I walked in the room I over heard the RN tell the CNA "Don't worry about it, we'll try to send the patient somewhere else." This enraged me. The lack of care for the patient & lack of disipline toward the CNA was unexceptable. Also, the patients room looked like a tornado had hit it. The matress was flipped on it's side against the wall, the night stand was turned backwards, the chair was also on it's side & her dirty gown was on the floor along with a soaked diaper. When I asked what happened they siad they did it because the patient was getting into things in the middle of the night & they had to strap her to a wheel chair (again, against the wall). It made no sense at all that they would turn her room upside down. I reported it to the patients family & later that day the hospital had notified the family that they no longer would be caring for her. She was there for a month in a half. Those who worked in therapy were outstanding people who showed professionalism & were very attentive. Too bad the same couldn't be said for "some" of the nurses (1st floor). There was an older gentlemen that would come in and entertain the patients with activities & he was a very nice man who showed more care for all of them that were patients of the Height of Summerlin. I would not recommend taking a loved one there, especially if they are unable to speak for themselves.