4 Star User Review
The day after my 91 year old father was transferred to the Heritage Manor facility in Slidell from the huge Ochsner hospital next door they began trying to get large sums of money from him. Now, mind you, he was there for an insurance paid (Humana) rehab of up to 21 days and not as a permanent resident. In fact they asked him to write them a check for 15,000, dollars. Luckily , even at at 91 Dad was too smart for that. They did also pressure me to give them up front payments while not billing his insurance company. When I demanded they they seek payment from his authorized insurer they insulted me telling me I was misappropriating my father's funds. The director of the facility told me he would put my sick old dad in his car and bring him to his bank where he would demand cash payment. The deal is that if they can trick or somehow cajole the patient into paying out of his pocket they get that 100 percent instead of settling for less from the insurance company. Well, Humana says this practice is a huge no-no and their par status could be revoked and the State of Louisiana Board of Hospital and Nursing home complaints advised me to get my father out of there as soon as possible….. and I did.
I believe these management people were being pressured from higher ups at the home office to collect money in a ruthless manner. That same management company runs three of the four nursing homes in slidell. These events took place in the recent past. Sometimes the truth has a ring to it, don't you think? I would look elsewhere for elder care.