2 Star User Review
The facility was cleaner than other facilities I visited. The staff for the most part extremely caring. However, every facility has employees that either won't or don't do what is requried of them and it makes it bad for the facility. I've encountered a few such employees who provide poor patient care, don't respond to the caller button, don't leave water for patients who are unable to get around on their own just don't care. I visited a patient there and asked for supplies to clean the room, the table and the night stand. The cleaning rags were black and even green. I used several disposable cleaning cloths before I confirmed that the area had not been cleaned in an incredible long time. Overall it was on the nicest nursing and rehab facilities I visited between Chicago and Indiana. Some issues can be addressed with administration and perhaps corrected, others may require a staffing overhaul. Staffing should keep their opinions about patients and their jobs to themselves when visitors are present. It gives a very negative overtone. And if peopel working there are that un-happy what kind of service are they providing for the patients who are sometimes helpless to their hands or unhappienss-They make an otherwise good facility bad.