1 Star User Review
My mom had a major cervical spinal surgery and went to budd terrace post op. I choose the facility because the pt/ ot seemed to be good. My mom was suffering from delirium and I hired nighttime sitters because I was concerned about her care. While some of the nurses were nice they were generally understaffed and only came when called. There was no monitoring of moms food or liquid intake I live out of town and the floor supervisor was to be my contact. I would talk to her daily and ask for things to be done and monitored. There were no followup calls and on a Sunday mom begin vomiting They ordered an X-ray and still 8 hours later had no results. When the am shift came in my moms blood pressure was extremely low and she was transfered to Emory ER. Upon arrival they couldn't get a blood pressure on her and she was extremely dehydrated and malnourished. When she was going to the ER the floor supervisor told me she would call with updates- never heard one word from them. When I went to pick up her belongings - she saw me and said nothing. Mom is still in hospital- 10 days later. Severe uti- GI issues- delirium. This is not the place for elderly patients unless you can afford 24 hour private pay care in addition to what little they do. I would give it zero stars if that was an option!
Replies to This Review
I am a Registered Nurse who works at Budd Terrace at Wesley Woods. I have worked in long-term care for over 30 years and I can assure you that Budd Terrace DOES NOT understaff its floors. Hospital staffing and nursing home staffing are completely different due to totally different regulatory requirements. Budd Terrace continuously staffs at twice the level of most nursing homes in the Metro-Atlanta area, primarily because of its association with Emory Healthcare. All patients are rounded on, every 2 hours by the C.N.A. staff, so your comment that staff only come when called, is just not accurate. Regarding follow-up calls, nursing staff are required to notify the responsible party / first contact person on the patient's Face Sheet whenever any change in condition occurs with their loved one, even if there is a medication change. By the sound of your review, you were likely NOT the primary contact person to be contacted. The nursing staff cannot possibly contact all the family members of a patient when these changes occur. When x-rays are made, results are made available to the nursing staff within a 4-hour period of time. X-rays in nursing homes are largely done by mobile x-ray companies or the patient has to be transported to a hospital. Nursing homes are not hospitals - they do not have "x-ray departments"; therefore, the x-ray results were likely provided to the facility timely, but you likely confused your time waiting for results. Most ER physicians diagnose elderly patients with dehydration with little analysis, because in most cases, elderly patients do not drink enough liquids. If your mother also suffered from malnutrition, it sounds as if she was refusing to eat or did not eat much. When an elderly patient refuses to eat, and drink, nursing staff cannot, nor will not, coerce them to eat and drink. It's very important that you analyze the condition of your loved one: is my mother refusing to eat? Is my mother eating small amounts and refusing her beverages? It's prudent for any family member to understand that the nursing staff has nothing to gain by not feeding a patient or giving them liquids. Likely, your mother had these food and liquid intake problems BEFORE coming to Budd Terrace. I am sorry that your mother did not do well in the ER; however, your review sounds as if you have misplaced your dissatisfaction. My professional judgment here is that your mother was declining before she entered Budd Terrace and expected outcomes exceeding your mother's abilities to improve, which was not any fault of the staff at Budd Terrace.