1 Star User Review
On April 13, 2018, I filled out Kentmere Nursing Care Center's online admissions form for my mother, who was suddenly being discharged from another facility where she was being treated. I didn’t hear back “promptly” as is stated on the site, so I called Kentmere’s main number for a follow-up. I told the woman who answered the phone that I had filled out the admissions form online. She asked “What form?” I explained to her, Kentmere’s website has a form online for admissions. She did not know what I was talking about. I asked if I could speak with someone in admissions. She put me on hold and said “Chris has someone in his office, do you want his voicemail and he’ll call you back when he’s free.” I left Chris a voicemail explaining my mother’s situation along with my name and phone number requesting the importance of a quick call back. It is now May 9, 2018 and I have still not received a call back from anyone at Kentmere. My mother has since passed. Thankfully, she was able to get excellent care at Heartland Hospice House. I just wanted to share my experience in the event you are in the need of care for a loved one; you may want to look somewhere more reliable than Kentmere. I’m only left to wonder if Kentmere’s lack of response in my family’s time of need was a telling sign of the care she would have received at their facility.