1 Star User Review
Grandfather spent time at Bishop Wicke for rehab following a heart attack. Upon arriving, we found him in bed with same clothes he had on the day before. He is diabetic, and we were constantly having to stop staff and cna's from giving him fatty, sugary foods. Grandfather ran out of soap and asked for two days (scary to think of what staff was washing their hands with in his bathroom) Bathrooms are shared by FOUR beds, so if you have an urgently needed trip to the bathroom prepare to have an accident…also had to request toilet paper twice. The rooms are not cleaned daily and there are NO hand sanitizer dispensers posted inside the rooms (I noticed one at the main entrance). The list goes on and on and on. It's scary to imagine what kind of care he would have received had we not been there everyday to remind staff of his needs. The rehab staff simply checked the block. I observed many staff members texting and paying more attention to their cell phones than the patient exercises. In the end there were some very nice nurses and Rachel from the kitchen was exceptionally attentive. Other than that, prepare to micro-manage your loved-one's care. Disorganized, lack of communication, and substandard operating procedures had us frightened for our grandfather everyday…couldn't wait to get him home.