1 Star User Review
The facility is clean, nursing staff is ok. Lots of theft. Took my husband headphones to use with TV. Showed to the med nurse and asked her to put them on his inventory - she said she would - never did and they were gone in 3 days - I guess she needed them for Christmas presents . Husband had septic induced dementia - tried to get the staff to keep orienting him as dementia was not his base line - he was in to get IV antibiotics -
but they treated him as though the dementia was long term - The worst however is the Social Services "director" Elizabeth - if this woman has a degree - I am thinking she paid someone to get it for her - she has absolutely no compassion for patients or their families - - does not know Med-Cal requirements and thinks she is some one really important . Never offered forms to fill out when husbands glasses went missing -shrugged her shoulders - never gave me the forms to fill out and when I found them and filled them out she never got back to me - this does not count laundry that went missing even though I was supposed to be given all his laundry - would come in to no socks, and would find other patients clothes on him even though he had a closet full of clean clothes - also found myself doing other patients laundry - clothes 3-4 times the size of my husband - never heard from director of nurses, administrator or jack regarding my complaints. The Case Manager Joe is awesome - but I would not trust anyone else there - they do not care and treat the family as bad as or worse than the patient if you try to advocate for them. If you end up here or a family member - MAKE THEM GIVE YOU A COPY OF THE INVENTORY!! AND STY AWAY FROM THE SOCIAL SERVICES DIRECTOR ELIZABETH !!