Resident Complaints » Sentara Nursing and Rehab Center-Windermere

  1. Health Inspection on January 28, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-03-13)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Keep residents' personal and medical records private and confidential. (Corrected 2019-03-13)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2019-04-04)
      • Ensure each resident receives an accurate assessment. (Corrected 2019-03-13)
      • Provide and implement an infection prevention and control program. (Corrected 2019-04-04)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2019-04-04)
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2019-03-13)

  2. Health Inspection on June 5, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Corrected 2018-07-17)
      • Provide and implement an infection prevention and control program. (Corrected 2018-07-17)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html