Resident Complaints » Riverside Rehabilitation Center at Hampton

Health Inspection on March 22, 2019 ^[1]

1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Honor the resident's right to manage his or her financial affairs. (Corrected 2019-04-26)

2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-04-26)
   • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2019-04-26)
   • Ensure each resident receives an accurate assessment. (Corrected 2019-04-26)
   • Provide and implement an infection prevention and control program. (Corrected 2019-04-26)
   • Notify the resident or the residentÂ’s representative in writing how long the nursing home will hold the residentÂ’s bed in cases of transfer to a hospital or therapeutic leave. (Corrected 2019-04-26)
   • Provide appropriate foot care. (Corrected 2019-04-26)
   • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-04-26)
   • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (Corrected 2019-04-26)
   • Dispose of garbage and refuse properly. (Corrected 2019-04-26)

3. Widespread: No actual harm with potential for minimal harm

   • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. (Corrected 2019-04-26)
   • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. (Corrected 2019-04-26)