Resident Complaints » Bender Terrace of Lubbock

  1. Health Inspection on January 25, 2019 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Corrected 2019-02-28)

  2. Health Inspection on September 19, 2018 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-11-30)
      • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. (Corrected 2018-11-01)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2018-11-01)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-11-01)
      • Respond appropriately to all alleged violations. (Corrected 2018-11-01)

  3. Health Inspection on August 28, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2018-10-12)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html