Resident Complaints » Willow Rehab & Nursing

  1. Health Inspection on November 28, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-12-03)
      • Respond appropriately to all alleged violations. (Corrected 2018-12-03)

  2. Health Inspection on October 26, 2018 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide and implement an infection prevention and control program. (Corrected 2018-11-30)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2018-11-30)
      • Provide timely, quality laboratory services/tests to meet the needs of residents. (Corrected 2018-11-30)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. (Corrected 2018-11-30)

  3. Health Inspection on August 1, 2018 [1]

    1. Isolated: Immediate jeopardy to the resident health or safety
      • Provide safe, appropriate pain management for a resident who requires such services. (Corrected 2018-08-21)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2018-08-21)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-08-21)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide care by qualified persons according to each resident's written plan of care. (Corrected 2018-08-21)
      • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (Corrected 2018-08-21)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html