Resident Complaints » Tockwotton on the Waterfront

Health Inspection on September 30, 2018 ^[1]

1. Pattern: Immediate jeopardy to the resident health or safety

   • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (Corrected N/A)
   • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected N/A)
   • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected N/A)

2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Provide and implement an infection prevention and control program. (Corrected N/A)
   • Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor. (Corrected N/A)
   • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Corrected N/A)