Resident Complaints » Watsontown Rehabilitation and Nursing Center

  1. Health Inspection on December 19, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2019-01-21)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2019-01-21)
      • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. (Corrected 2019-01-21)

  2. Health Inspection on August 30, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2018-10-09)

  3. Health Inspection on August 17, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2018-10-09)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2018-10-09)
      • Notify the resident or the residentÂ’s representative in writing how long the nursing home will hold the residentÂ’s bed in cases of transfer to a hospital or therapeutic leave. (Corrected 2018-10-09)
      • Reasonably accommodate the needs and preferences of each resident. (Corrected 2018-10-09)
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2018-10-09)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. (Corrected 2018-10-09)
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2018-10-09)
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2018-10-09)
      • Provide or obtain dental services for each resident. (Corrected 2018-10-09)
      • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (Corrected 2018-10-09)
      • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Corrected 2018-10-09)
      • Respond appropriately to all alleged violations. (Corrected 2018-10-09)
      • Ensure each resident receives an accurate assessment. (Corrected 2018-10-09)
      • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2018-10-09)
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2018-10-09)
      • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Corrected 2018-10-09)
      • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. (Corrected 2018-10-09)
      • Provide and implement an infection prevention and control program. (Corrected 2018-10-09)
    3. Pattern: No actual harm with potential for minimal harm
      • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected 2018-10-09)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html