Resident Complaints » William Penn Care Center

  1. Health Inspection on February 26, 2019 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected 2019-04-22)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2019-03-21)
      • Ensure that residents are free from significant medication errors. (Corrected 2019-04-23)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide for the safe, appropriate administration of IV fluids for a resident when needed. (Corrected 2019-04-23)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2019-04-22)
      • Ensure medication error rates are not 5 percent or greater. (Corrected 2019-04-22)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2019-03-21)
      • Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. (Corrected 2019-03-21)
      • Provide and implement an infection prevention and control program. (Corrected 2019-04-22)
      • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2019-04-22)
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2019-04-22)
      • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. (Corrected 2019-03-21)
      • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (Corrected 2019-04-22)

  2. Health Inspection on January 29, 2019 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2019-04-22)
      • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2019-03-07)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide for the safe, appropriate administration of IV fluids for a resident when needed. (Corrected 2019-04-23)
      • Provide safe and appropriate respiratory care for a resident when needed. (Corrected 2019-03-07)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2019-04-22)
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2019-03-07)
      • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Corrected 2019-03-07)
      • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (Corrected 2019-03-07)
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2019-04-22)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2019-04-05)

  3. Health Inspection on January 9, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-02-14)

  4. Health Inspection on October 2, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (Corrected 2018-11-07)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Allow resident to participate in the development and implementation of his or her person-centered plan of care. (Corrected 2018-11-07)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2018-11-07)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html