Resident Complaints » Uptown Westerville Healthcare

  1. Health Inspection on April 22, 2019 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-05-03)
      • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2019-05-03)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2019-05-03)
      • Respond appropriately to all alleged violations. (Corrected 2019-05-03)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-05-03)

  2. Health Inspection on April 9, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2019-04-20)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)

  3. Health Inspection on April 1, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Provide for the safe, appropriate administration of IV fluids for a resident when needed. (Corrected 2019-05-16)
      • Provide and implement an infection prevention and control program. (Corrected 2019-04-20)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)
      • Ensure that residents are free from significant medication errors. (Corrected 2019-05-16)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2019-04-20)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)

  4. Health Inspection on March 6, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2019-04-19)
      • Provide and implement an infection prevention and control program. (Corrected 2019-04-19)
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
      • Ensure meals and snacks are served at times in accordance with residentÂ’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of schedu (Corrected 2019-05-16)
      • Implement a program that monitors antibiotic use. (Corrected 2019-05-16)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
      • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2019-05-16)
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2019-05-16)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2019-04-19)
      • Provide routine and 24-hour emergency dental care for each resident. (Corrected 2019-05-16)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)

  5. Health Inspection on February 4, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
      • Ensure meals and snacks are served at times in accordance with residentÂ’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of schedu (Corrected 2019-05-16)
      • Provide and implement an infection prevention and control program. (Corrected 2019-02-22)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2019-02-22)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
    5. Widespread: No actual harm with potential for minimal harm
      • Post nurse staffing information every day. (Corrected 2019-02-22)

  6. Health Inspection on January 23, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2019-02-15)
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2019-02-15)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2019-05-16)

  7. Health Inspection on January 8, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2019-05-16)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)

  8. Health Inspection on December 13, 2018 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Provide enough food/fluids to maintain a resident's health. (Corrected 2019-02-08)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2019-02-08)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2019-02-08)

  9. Health Inspection on November 21, 2018 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected N/A)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected N/A)
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected N/A)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure medication error rates are not 5 percent or greater. (Corrected N/A)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected N/A)
      • Respond appropriately to all alleged violations. (Corrected N/A)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected N/A)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2018-12-14)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected N/A)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected N/A)
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected N/A)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html