Resident Complaints » Continuing Healthcare at Forest Hill

  1. Health Inspection on February 13, 2019 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2019-03-19)
      • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. (Corrected 2019-03-19)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (Corrected 2019-03-19)
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2019-03-19)
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-03-19)
      • Provide and implement an infection prevention and control program. (Corrected 2019-03-19)
      • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. (Corrected 2019-03-19)
      • Honor the resident's right to organize and participate in resident/family groups in the facility. (Corrected 2019-03-19)
      • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2019-03-19)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (Corrected 2019-03-19)
      • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. (Corrected 2019-03-19)
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2019-03-19)
    4. Widespread: No actual harm with potential for minimal harm
      • Post nurse staffing information every day. (Corrected 2019-03-19)

  2. Health Inspection on November 15, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-12-04)
      • Respond appropriately to all alleged violations. (Corrected 2018-12-04)

  3. Health Inspection on June 20, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. (Corrected 2018-07-18)
      • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. (Corrected 2018-07-18)
      • Respond appropriately to all alleged violations. (Corrected 2018-08-20)
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected 2018-07-18)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-08-20)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-08-20)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html