Resident Complaints » Espanola Valley Nursing and Rehab

Health Inspection on February 20, 2018 ^[1]

1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (Corrected 2018-03-23)
   • Ensure residents have reasonable access to and privacy in their use of communication methods. (Corrected 2018-03-23)
   • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (Corrected 2018-03-23)
   • Honor the resident's right to organize and participate in resident/family groups in the facility. (Corrected 2018-03-23)
   • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2018-03-23)

2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Ensure each resident must receive and the facility must provide necessary behavioral health care and services. (Corrected 2018-03-23)
   • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2018-03-23)
   • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2018-03-23)
   • Develop and implement policies and procedures for flu and pneumonia vaccinations. (Corrected 2018-03-23)
   • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. (Corrected 2018-03-23)
   • Allow resident to participate in the development and implementation of his or her person-centered plan of care. (Corrected 2018-03-23)
   • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-03-23)