Resident Complaints » Hillcrest Shadow Lake

  1. Health Inspection on October 17, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-11-09)

  2. Health Inspection on August 14, 2017 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (Corrected 2017-09-12)
    2. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Store, cook, and serve food in a safe and clean way. (Corrected 2017-09-12)
      • Have a program that investigates, controls and keeps infection from spreading. (Corrected 2017-09-12)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide bedrooms that don't allow residents to see each other when privacy is needed. (Corrected 2017-09-12)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (Corrected 2017-09-12)
      • Allow residents the right to participate in the planning or revision of care and treatment. (Corrected 2017-09-12)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2017-09-12)
      • Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2017-09-12)
      • Ensure that residents are safe from serious medication errors. (Corrected 2017-09-12)
      • At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. (Corrected 2017-09-12)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html