Resident Complaints » Westminster Healthcare Center

  1. Health Inspection on February 19, 2019 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that residents are free from significant medication errors. (Corrected 2018-10-24)

  2. Health Inspection on August 28, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure each resident must receive and the facility must provide necessary behavioral health care and services. (Corrected 2018-10-03)
      • Ensure that residents are free from significant medication errors. (Corrected 2018-10-03)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-10-03)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. (Corrected 2018-10-03)
      • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Corrected 2018-10-03)
      • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (Corrected 2018-10-03)

  3. Health Inspection on July 6, 2018 [1]

    1. Pattern: No actual harm with potential for minimal harm
      • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. (Corrected N/A)
      • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. (Corrected N/A)

  4. Health Inspection on November 3, 2017 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. (Corrected 2017-12-12)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Keep accurate, complete and organized clinical records on each resident that meet professional standards. (Corrected 2017-12-12)
      • Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. (Corrected 2017-12-12)
      • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. (Corrected 2017-12-12)
      • Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. (Corrected 2017-12-12)
      • Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. (Corrected 2017-12-12)
      • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. (Corrected 2017-12-12)
      • Store, cook, and serve food in a safe and clean way. (Corrected 2017-12-12)
      • Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. (Corrected 2017-12-12)
      • Provide care by qualified persons according to each resident's written plan of care. (Corrected 2017-12-12)
      • Ensure each resident receives an accurate assessment by a qualified health professional. (Corrected 2017-12-12)
      • Allow residents the right to participate in the planning or revision of care and treatment. (Corrected 2017-12-12)
      • Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2017-12-12)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide housekeeping and maintenance services. (Corrected 2017-12-12)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2017-12-12)
      • Reasonably accommodate the needs and preferences of each resident. (Corrected 2017-12-12)
      • Ensure residents maintain acceptable nutritional status. (Corrected 2017-12-12)
      • Post nurse staffing information/data on a daily basis. (Corrected 2017-12-12)
      • Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. (Corrected 2017-12-12)
      • Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (Corrected 2017-12-12)
      • Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. (Corrected 2017-12-12)
      • Provide necessary care and services to maintain or improve the highest well being of each resident . (Corrected 2017-12-12)
      • 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (Corrected 2017-12-12)
      • Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. (Corrected 2017-12-12)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html