Resident Complaints » Mountain Manor of Paintsville

  1. Health Inspection on November 28, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2018-12-21)
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2018-12-28)

  2. Health Inspection on September 19, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2018-10-11)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2018-10-11)
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-10-11)

  3. Health Inspection on September 7, 2018 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide and implement an infection prevention and control program. (Corrected 2018-09-28)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (Corrected 2018-09-21)

  4. Health Inspection on March 7, 2018 [1]

    1. Pattern: Immediate jeopardy to the resident health or safety
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-04-17)
    2. Isolated: Immediate jeopardy to the resident health or safety
      • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Corrected 2018-04-17)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-04-17)
      • Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Corrected 2018-04-17)
      • Provide enough food/fluids to maintain a resident's health. (Corrected 2018-04-17)
      • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the residentÂ’s advance directives. (Corrected 2018-04-17)
      • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. (Corrected 2018-04-17)
    3. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly (Corrected 2018-04-17)
    4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that residents are free from significant medication errors. (Corrected 2018-04-17)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-04-17)
      • Provide safe and appropriate respiratory care for a resident when needed. (Corrected 2018-04-17)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html