Resident Complaints » West Bend Nursing and Rehabilitation

  1. Health Inspection on December 31, 2018 [1]

    1. Isolated: Immediate jeopardy to the resident health or safety
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2019-01-27)
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2019-01-27)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that residents are free from significant medication errors. (Corrected 2019-01-27)
      • Provide and implement an infection prevention and control program. (Corrected 2019-01-27)
    3. Widespread: No actual harm with potential for minimal harm
      • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. (Corrected 2019-01-27)

  2. Health Inspection on September 13, 2018 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2018-10-13)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2018-10-13)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html