Resident Complaints » Wintersong Village

  1. Health Inspection on October 23, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected 2018-11-22)
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-11-22)
      • Prepare residents for a safe transfer or discharge from the nursing home. (Corrected 2018-11-22)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. (Corrected 2018-12-14)
      • Ensure each resident must receive and the facility must provide necessary behavioral health care and services. (Corrected 2018-12-14)
      • Plan the resident's discharge to meet the resident's goals and needs. (Corrected 2018-11-22)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-11-22)
      • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. (Corrected 2018-11-22)

  2. Health Inspection on August 30, 2018 [1]

    1. Widespread: No actual harm with potential for minimal harm
      • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. (Corrected 2018-09-29)

  3. Health Inspection on June 12, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (Corrected 2018-07-12)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html