Resident Complaints » Palm Village Retirement Comm.

  1. Health Inspection on June 15, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Corrected 2018-09-05)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-09-05)
      • Ensure medication error rates are not 5 percent or greater. (Corrected 2018-09-05)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2018-09-05)
      • Ensure each resident receives an accurate assessment. (Corrected 2018-09-05)
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2018-09-05)
      • Ensure that residents are free from significant medication errors. (Corrected 2018-09-05)
      • Provide routine and 24-hour emergency dental care for each resident. (Corrected 2018-09-05)
      • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (Corrected 2018-09-05)
      • Provide and implement an infection prevention and control program. (Corrected 2018-09-05)
      • Assist a resident in gaining access to vision and hearing services. (Corrected 2018-09-05)

  2. Health Inspection on June 12, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Corrected 2018-09-18)
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2018-09-18)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html